What is Sprinklr? How Can You Get The Most Out Of It?

Benchmark social performance against competition and manage influencers at scale. Benchmark PR and brand KPIs against competition, perform like-for-like comparisons against fp markets review competitors’ products and identify differentiators and gaps in your offering. Our newsletter is packed with the hottest posts and latest news in social media.

  1. Hear the real-time voice of your customers and listen to topics of interest across social, digital, and traditional channels — then use AI to enrich that data and surface actionable insights.
  2. This means you are looking at an upfront payment of $3,588 for the year.
  3. All together, there are exactly 33 different Sprinklr products, according to their website.
  4. So if you are looking for a product that has all of those features built right in, Sprinklr is going to fall short.
  5. These processes can be tricky and time consuming, however, at Saas Advisor, this is our specialty.

The platform does have many great qualities, particularly when it is combined with the rest of their product suite. But for many brands, the various bells and whistles in mercatox exchange reviews Sprinklr just really aren’t needed to manage social media effectively. The advanced plan in Sprinklr Social is priced at $299 USD/month—but only if you pay annually.

Brand monitoring

“IKEA is a huge ecosystem, lots of things are happening in lots of places, constantly. And I wanted to connect all the dots and feed those insights back to our teams…» Amplify your brand reach by up to 8x by turning employees into advocates.

What is Sprinklr? How Can You Get The Most Out Of It?

However, like most technologies, there are many buzzwords that surround it, but not a lot of clarification on what exactly it can do. Automate your social media management with industry-leading Sprinklr AI and generate content quicker with the best generative AI capabilities. Gain deep insights about your customers, capture feedback on your products and services and manage your online reputation effectively.

A leading multinational entertainment company saved 2000+ workdays after implementing Sprinklr Insights and automating social media reporting. Understand customer feedback on store performance, manage location-specific online reputation and proactively resolve issues. Get real-time industry, customer and competitor insights from millions of data sources.

You’d hope for that price you are getting everything and the kitchen sink. But when you look at things closer, you’ll see that some key features that you’d find in other social media management platforms (like Agorapulse) are noticeably absent from Sprinklr. As they build their product, you can genuinely tell they want to succeed. Reporting is outstanding, and covers off all major needs of an enterprise social team. Hear the real-time voice of your customers and listen to topics of interest across social, digital, and traditional channels — then use AI to enrich that data and surface actionable insights. Shift customers from IVR to cost-effective digital channels like web chat, SMS, email, and WhatsApp — where conversational AI bots create faster and more reliable experiences.

Analyze the performance of posts, engagement of audiences, and key characteristics of content against competitors or other best-in-class brands — including which of your competitors’ messages lead the pack and why. A simple to use and deploy, yet premium, customer service solution for channel unification across 13+ of the most widely used channels – social, messaging, chat, email, and voice. A proven track record of success with the world’s largest enterprises powered by rapid innovation, extensive customizability and seamless integrations with third-party tools and systems. Sprinklr helped Microsoft connect at scale with individual customers — across 80 different brands and 1,800 social accounts — while maintaining the brand’s strong reputation throughout. With Sprinklr Social, Microsoft was able to engage with customers 30% faster — and identify future brand advocates.

Sprinklr Brand Manager Pro

More cost effective credentialing significantly impact the features, which is a bummer for teams who can’t afford the top level tiers. Increase the ROI of your content with AI-powered integrated insights and reuse; save time by enabling agile marketing with automated workflows; and manage brand risk with enterprise governance. The world’s leading digital-first, proactive customer experience solution. Customized AI models, augmented by generative AI and enriched by five years of annotation, optimization, and feedback built on the back of customer experience data. A unified workspace for front-office teams, providing a true omnichannel customer experience engine with centralized governance across various markets and business units. Empower your customer service teams to deliver consistently delightful experiences across every touchpoint.

A large North American bank empowered its sales teams to use social media and achieved $69 million in revenue through social selling. Elevate your customer satisfaction score with AI-powered customer service on social. One of the world’s largest cruise companies saved $15,000 in just 2 weeks by consolidating all of its competitor insights within the Sprinklr platform.

Which seems like a pretty unlikely scenario, as some G2 user reviews flat out state that the platform is difficult to learn and requires a lot of setup on the backend for it to work properly. You’d get all of that and more with Agorapulse’s advanced plan, which is just $119 per user per month (when paid annually). To add additional powertrend users to Agorapulse, you will pay $119 for each extra user that you need – still far less than the cost of Sprinklr. For example, one of the most loved features of Agorapulse is shared calendars. This feature allows you to draft your social media content and share it with external users that don’t have access to Agorapulse.

Encourage employees to share and affirm your brand positioning with an advocacy site featuring exclusive content and experiences — then measure your program performance and optimize with reporting insights. Make decisions based on proactive, AI-powered research, based on the most complete set of customer experience data. Unlock AI-powered, real-time contact center analytics — and uncover the actionable insights to trigger improvements in proactive customer care and reduce inbound contact volume. The cost to use Sprinklr Social, even on the self-service “Advanced” pricing plan, is steep and makes the platform out of reach for many small and even mid-market businesses. In fact, we have one of the best support teams in the industry, according to many user reviews found on G2, TrustRadius, and Capterra. Let’s break down an example of what the cost would look like for a social media team of five people using Agorapulse, when compared to Sprinklr’s pricing plan.

As a result, the program’s original concerns about rigorous reporting requirements and multi-channel marketing campaign analytics have been alleviated by the experience. Campaign attribution and return on investment analysis have been made much easier thanks to the tool’s ease of use for myself and my colleagues. Deliver a positive experience that’s true to your brand — no matter where your customers are digitally. Access powerful tools that let you automate contact center workflows and processes, making it easier to solve customer conversations during the first contact. Ensure all your engagements are on-brand with custom approval workflows, governance rules and moderation processes.

Customers have the ability to store Sprinklr’s platform data for a rolling 12-, 36-, or 84-months to meet operational or regulatory compliance needs for Account or Listening data. Sprinklr marketplace integrations include 70+ OOTB connectors with CRMs, CDPs, DAMs, Data Visualization, and with other enterprise platforms like Microsoft, Salesforce, Adobe, Google, Oracle, SAP, and ServiceNow. Analyze every conversation instantly to surface the best suggestions, predictions, and warnings agents need to improve productivity — and solve customer issues faster. This website is using a security service to protect itself from online attacks. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data.

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